FAQs

How long roses last?

Our natural fresh roses last up to 6 days. This may vary depending on the care given to the roses.

What is the proper care for roses?

1.) Cut the stems: One of the most common mistakes people make after receiving roses is forgetting to cut the stems. Cutting the stems at an angle allows for better water intake. After the initial cut, be sure to re-trim your bouquet once every few days.

2.) Water wisely: It’s not only important to get your bouquet hydrated, but to do so wisely. Your flowers won’t last long without water, especially once their stems have been cut.

3.) Avoid direct sunlight: Heat, Drafts and Fruit Your flowers will last longer in a room with cool temperatures. Avoid displaying them in direct sunlight or near appliances that generate heat. You’ll also want to avoid areas like open windows, heating or cooling vents and ceiling fans as they can cause the flowers to quickly dehydrate.

Who can I turn to with special request, needs and questions about unique flower arrangements?

We try to do our best to satisfy our costumer’s special requests. In order to do so you either can add your special request to the instructions field during checkout or you can contact us directly by email at empireroseabq@gmail.com If we have any questions regarding your special request, we will contact you as soon as possible at the given information.

How do I know my order status?

Once you order has been validated, you will receive a confirmation email which includes your order number. Please refer to this number when contacting our customer service about the status of your order.

How do I track my order?

To track your order go to empireroseabq.com/track-orders and enter your billing address and your order ID (order number). You can find your order id on the email confirmation we send you after placing the order.

What forms of payment do you accept?

We accept most major credit cards, including American Express, Discover, MasterCard, Visa and PayPal.

Delivery Concerns/Questions?

Please go to empireroseabq.com/delivery to find all information related to shipping and deliveries.

Additional Questions/Comments

Please email us at empireroseabq@gmail.com or call us (505) 585-8105